Jenny Murray is a Product Manager at DWP Digital, where she leads the development of data products that improve understanding of customer experiences across public services. She was responsible for the vision and delivery of Citizen Event Analytics, a pioneering data product that provides a near real-time, end-to-end view of customer journeys, enabling teams to identify and address service challenges more effectively.

With a career spanning product management, performance analytics, and business analysis, Jenny has worked across a range of DWP services, including Working Age, Bereavement and Care, and Identity and Trust. Before joining government, she held digital and data roles in marketing, financial services, and eCommerce, bringing a broad perspective on using data to drive meaningful outcomes.